Office Policy

Tucson Outpatient Psychiatry is open Monday to Thursday 9am to 4pm and Friday 9am to 1pm.

The office is located at 5956 E. Pima St., Ste 130, Tucson, AZ 85712.

The office phone number is 520-780-8413. The office fax number is 520-296-8157.

The website for Tucson Outpatient Psychiatry is

Established patients will be asked to voluntarily register for the Patient Portal provided by Tucson Outpatient Psychiatry via third party Electronic Health Record (HER) at no additional cost. This will allow communication via secure messaging with Dr. Norris, as well as access to portions of your health record.

Phone calls, secure messaging, and messages sent through website will be returned within 72 business hours.

Your appointment time is scheduled for you only. Tucson Outpatient Psychiatry does not double book appointments. As such, it is imperative that you arrive on time for your appointment as your appointment time will end no matter what time you arrive. For example, if you are scheduled for a 60-minute follow up appointment from 9am to 10am and arrive at 9:30am, your appointment will still end at 10am. You will not receive a refund for the shorter appointment.

Missing your consultation appointment will result in forfeiture of the fee and you will not be allowed to reschedule.

Three missed follow-up appointments, lack of treatment compliance, failure to pay for services, disagreement in treatment goals, use of illicit substance, misuse of medications, increased acuity, violation of Tucson Outpatient Psychiatry’s policies, or other concerns will result in termination of care. You may be prescribed refills up to 30 days or a tapered dose of controlled substances in the event of a termination of care.

Patients prescribed controlled medications (DEA Schedule II, III, IV, V, etc.) are subject to random lab testing. High dose benzodiazepines or stimulants are not typical practices of Tucson Outpatient Psychiatry. Lost or stolen prescriptions will not be refilled without a police report.

Tucson Outpatient Psychiatry participates in the Controlled Substances Prescription Monitoring Program as required by the state of Arizona. You may be subject for review, especially if controlled substances are being considered as part of your treatment plan, Tucson Outpatient Psychiatry does not offer crisis management, after-hours access, emergency medical or mental health services, or primary care. Call 911 or the go to the nearest Emergency Department if you are having suicidal or homicidal thoughts, have an emergency, or you are in crisis. You may also call 1-800-273-TALK or text 741741.