General Practice Policies
General Practice Policies
Please read the Terms and Conditions carefully to ensure you understand Tucson Outpatient Psychiatry’s policies regarding website use, services, privacy practices, fees, etc. Your signature serves as confirmation that you understand and agree with the policies below. A copy of Tucson Outpatient Psychiatry’s policies is available by request. T.O.P. reserves the right to modify or replace these Terms at any time. You will be provided at least 30 days’ notice prior to any new terms taking effect.
Consultation and Treatment
An initial appointment at Tucson Outpatient Psychiatry is a consultation to determine whether your needs as a patient fit with the services that Tucson Outpatient Psychiatry offers. It does not automatically result in the establishment of a patient-doctor or client-therapist relationship, nor does it guarantee treatment. It is important that you provide accurate information during your consultation to ensure that the treatment being offered by Tucson Outpatient Psychiatry is the most appropriate. Medications may not be refilled at the time of the consultation.
Services provided by Tucson Outpatient Psychiatry are geared toward low-acuity cases for patients. If a higher level of care is needed, such as residential treatment or Intensive Outpatient Programs, information on mental health services in Tucson and the surrounding area will be provided with appropriate recommendations.
There is no guarantee that services rendered at Tucson Outpatient Psychiatry will result in successful treatment of symptoms. Payment is due for services provided without expressed guarantee of results for those services.
All treatment at Tucson Outpatient Psychiatry is voluntary. You may discontinue care at any time. Note that requests for refills will be limited to no more than 30 days after expressing intent to discontinue care.
Your active participation and compliance with the treatment plan, including, but not limited to, consistent and proper use of medication, completion of labs, abstaining from illicit substances, or finishing therapy “homework,” are expected as part of your treatment plan. You are responsible for tracking your refills and in contacting your psychiatrist if you experience any problems related to your medication or therapy.
For minors, permission is required by your parent(s) or guardian(s). Parents/Guardians are expected to actively participate in their child’s care.
For couples and families, all parties will need to agree to the practice’s policies and treatment participation.
Your care may be terminated by Tucson Outpatient Psychiatry due to lack of treatment compliance, inappropriate behavior towards the staff or other patients, lack of payment, or other reasons outlined in these policies.
Disability paperwork, custody evaluations, court ordered treatment, or letters supporting Emotional Support Animals are not provided by Tucson Outpatient Psychiatry.
Payment Policy
Services are self-pay and Tucson Outpatient Psychiatry is considered “out of network.”
NO INSURANCES ARE ACCEPTED. MEDICARE or MEDICAID patients are not eligible to submit for superbills.
Payment is due when booking your appointment. You can receive a refund if your appointment is cancelled up to 48 hours prior to your scheduled appointment. Cancellation within 48 hours results in forfeiture of payment as well as a No Call No Show.
Accounts must be current to attend an appointment. Any scheduled appointment will be cancelled if you have an unpaid balance 48 hours prior to your appointment.
A fee of $50 will be assessed for returned checks or insufficient funds for credit cards.
Tucson Outpatient Psychiatry accepts cash, check, HAS/FSA, Visa, Mastercard, Discover, or American Express.
Tucson Outpatient Psychiatry offers standing appointments for patients who have weekly or biweekly appointments to ensure continuity during treatment and hold their preferred day and hour with their therapist/psychiatrist.
Tucson Outpatient Psychiatry will charge you on the Friday prior to your scheduled appointment in keeping with the cancellation policy. In the event of a holiday, accounts are charged the Thursday prior to their upcoming appointment. You are responsible for providing a payment option to hold your preferred day and time for regular appointments, such as weekly psychotherapy appointments. Tucson Outpatient Psychiatry recommends this option to ensure uninterrupted course of treatment because appointments are scheduled on “first come, first serve” basis.
Tucson Outpatient Psychiatry will not provide any patient information to a third party, nor will it be used for any reason other than patient care coordination.
Tucson Outpatient Psychiatry contains links to a third-party payment system to process your payment and has no control over, and assumes no responsibility for, the content, privacy policies, or practices of the third-party website or services. You further acknowledge and agree that Tucson Outpatient Psychiatry shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such website or services. Recommendations for lab testing, prescriptions, supplements, or psychological testing may incur additional fees.
Fee Schedule Changes for Tucson Outpatient Psychiatry as of January 1, 2026:
Psychiatry:
Consultation, Adult: $450
Follow Up, 60min: $325
Follow Up, 30min: $225
Follow Up, 15min: $125.00
Consultation, Military: $400
Follow Up, 60min: $300
Follow Up, 30min: $200
Follow Up, 15min: $100.00
Consultation, age 15-17: $500
Follow Up, 60min: $350
Follow Up, 30min: $250
Follow Up, 15min: $150.00
Consultation, age 12-14: $550
Follow Up, 60min: $375
Follow Up, 30min: $275
Consultation, age < 12: $600
Follow Up, 60min: $425
Follow Up, 30min: $325
Psychology:
Consultation: $300
Follow Up, 60 Min: $250
Follow Up, 90 Min: $300
Couples/Family Intake: $350
Couples/Family, 60min: $300
Couples/Family, 90min: $350
Psychological Testing: $2000
LCSW/LMFT:
Consultation: $250
Follow Up, 60 Min: $200
Follow Up, 90 Min: $250
Couples/Family Initial: $300
Couples/Family, 60min: $250
Couples/Family, 90min: $300
LPC:
Consultation: $200
Follow Up, 60 Min: $150
Follow Up, 90 Min: $200
Couples/Family Initial: $250
Couples/Family, 60min: $200
Couples/Family, 90min: $250
LAC:
Consultation: $175
Follow Up, 60 Min: $125
Follow Up, 90 Min: $175
Couples/Family Initial: $225
Couples/Family, 60min: $175
Couples/Family, 90min: $225
Equine Initial: $250
Equine Follow Up: $175
Phone calls, letters, forms, prescription renewals, prior authorizations requiring more than 5 minutes are billed at the rate of $125/15 minutes for Psychiatrists and the hourly rate in 15-minute increments for Therapists. Rates are subject to change and are not inclusive of all available services. Please refer to www.psychiatrytucson.com for a complete list of services and fees.
Office Policy
Tucson Outpatient Psychiatry is open Monday to Friday 9am to 5pm. Weekends and evening hours are by appointment only.
The office is located at 3110 N Swan Road, Tucson, AZ 85712. The office phone number is 520-780-8413 and our office fax number is 520-800-8413. The website for Tucson Outpatient Psychiatry is psychiatrytucson.com
Phone calls, secure messaging, and website inquiries will be returned within 72 business hours. Texting through the office phone number is no longer available.
Medical Records Requests require a signed Release of Information from patient/parent/power of attorney/guardian. Tucson Outpatient Psychiatry has 30 days to release medical records after receiving a signed Release.
Superbills/Invoices can be requested by the patient/parent/power of attorney/guardian. Tucson Outpatient Psychiatry has 30 days to complete and release superbills/invoices from the date of request.
Guardian/Power of Attorney- A copy of guardianship/power of attorney/medical decision-making paperwork must be on file with Tucson Outpatient Psychiatry BEFORE the patient is seen to avoid appointment cancellation.
Parents who are separated or divorced: A copy of the divorce decree and/or court order that specifies legal custody agreement must be on file with Tucson Outpatient Psychiatry BEFORE the patient is seen to avoid appointment cancellation.
Tucson Outpatient Psychiatry will not make recommendations regarding visitation or custody.
Tucson Outpatient Psychiatry clinicians will not communicate with attorneys for either parent about visitation or custody except when required by law (e.g. court order).
Any person entering Tucson Outpatient Psychiatry may not use a recording/listening device during a treatment session or in the building in any way without prior written permission from the Tucson Outpatient Psychiatry medical director and clinician. Failure to adhere to this rule can lead to termination from Tucson Outpatient Psychiatry.
After scheduling an appointment, patients will be asked to voluntarily register for the Osmind Patient Portal provided by Tucson Outpatient Psychiatry via third party Electronic Health Record (EHR) at no additional cost. This will allow appointment confirmation, ability to see past and future scheduled appointments, communication via secure messaging, and access to medical records.
Tucson Outpatient Psychiatry will make every effort to not reschedule within 24 hours of your appointment, unless there is an emergency or extenuating circumstance.
Your appointment time is scheduled for you only. Tucson Outpatient Psychiatry does not double book appointments. It is imperative that you arrive on time for your appointment as your appointment time will end no matter what time you arrive.
For example, if you are scheduled for a 60-minute follow up appointment at 9am and arrive at 9:30am, your appointment will still end at 10am. You will not receive a refund for the shorter appointment.
Cancelling within 48 hours or missing your appointment will result in forfeiture of the appointment fee. Missing your consultation appointment will result in forfeiture of the appointment fee and you will not be allowed to reschedule.
Three missed follow-up appointments, lack of treatment compliance, failure to pay for services, disagreement in treatment goals, use of illicit substance, misuse of medications, increased acuity, inappropriate behavior towards staff, violation of Tucson Outpatient Psychiatry’s policies, or other concerns will result in termination of care. You may be prescribed refills up to 30 days or a tapered dose of controlled substances in the event of a termination of care.
Patients prescribed controlled medications (DEA Schedule II, III, IV, V, etc.) are subject to random lab testing. High dose benzodiazepines or stimulants are not typical practices of Tucson Outpatient Psychiatry. Lost or stolen prescriptions will not be refilled without a police report. Tucson Outpatient Psychiatry participates in the Controlled Substances Prescription Monitoring Program as required by the state of Arizona. You may be subject for review, especially if controlled substances are being considered as part of your treatment plan.
Medication Refills- please call our office one week before you run out of your medication to request a refill, your Provider has 72 business hours to respond to your request. If you are requesting a Medication Change or a New Medication you will need to schedule an appointment with your Provider. You must be seen quarterly to be eligible for medication refills.
Tucson Outpatient Psychiatry does not offer crisis management, after-hours access, emergency medical or mental health services, or primary care. Call 911 or go to the nearest Emergency Department if you are having suicidal or homicidal thoughts, have an emergency, or you are in crisis. You may also call 1-800-273-TALK or text 741741.
Notice of Privacy Practices
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE READ IT CAREFULLY.
The Health Insurance Portability & Accountability Act of 1996 (HIPAA) is a Federal program that requires that all medical records and other individually identifiable health information used or disclosed by us in any form, whether electronically, on paper, or orally are kept properly confidential. HIPAA gives you, the patient, the right to understand and control how your personal health information (PHI) is used. HIPAA provides penalties for covered entities that misuse personal health information.
As required by HIPAA, Tucson Outpatient Psychiatry prepared this explanation of how we are to maintain the privacy of your health information and how we may disclose your personal information.
We may use and disclose your medical records only for the following purposes: treatment, payment, and health care operation.
Treatment means providing, coordinating, or managing healthcare and related services by one or more healthcare providers. An example of this is if you are referred to a specialist by a primary care doctor.
Payment means such activities as obtaining reimbursement for services, billing or collections, and utilization review. An example of this would include you sending a bill to your insurance company for reimbursement.
Health Care Operations include the business aspects of running our practice, such as conducting quality assessments and improving activities, auditing functions, cost management analysis, and customer service. An example of this would be case management and care coordination.
The practice may also be required or permitted to disclose your PHI for law enforcement or other legitimate reasons. In all situations, we shall do our best to assure its continued confidentiality to the extent possible.
We may also create and distribute de-identified health information by removing all reference to individually identifiable information.
We may contact you, by phone or in writing, to provide appointment reminders, notification about appointment reschedules, inquire about payment information or information about treatment options.
The following use and disclosures of PHI will only be made pursuant to us receiving a written authorization from you.
Uses and disclosure of your PHI for marketing purposes, including subsidized treatment and health care operations, and other uses and disclosures not described in this notice.
Medical Records and AI Privacy Policies
Tucson Outpatient Psychiatry incorporates a third-party artificial intelligence platform called mdhub to accompany our third-party Electronic Health Record (EHR) Osmind EHR. This platform enables clinicians to draft medical notes in real time through dictation by the clinician or by recording the session. No protected health information (PHI), such as a patient’s full name, is required to use the program. Please see information on mdhub below and accompanying Patient Guide by mdhub.
Please contact us with questions. Patients have the option opt out of the use of this technology by informing your clinician or administrative staff by email at info@psychiatrytucson.com.
About mdhub: mdhub facilitates the generation of medical notes from the natural conversations occurring between caregivers and Patient/Client care while insuring the maintenance of precise and punctual documentation.
Data Utilization:
- Documentation: mdhub assists in drafting medical notes derived from discussions during consultations.
- Quality Assurance: The data gathered may serve for quality assurance and ongoing enhancements within mdhub and the respective clinic or hospital.
- Compliance with Regulations: Both mdhub and Tucson Outpatient Psychiatry will adhere to federal, state, and local laws, including HIPAA, governing the collection, utilization, and disclosure of this information.
- Limitations: mdhub and Tucson Outpatient Psychiatry do not promise that this technology will result in enhanced medical outcomes, expedited diagnoses, or specific medical benefits.
Data Privacy: mdhub prioritizes the privacy and security of your data. All information collected and processed by mdhub is handled meticulously and in accordance with relevant privacy legislation.
Full Terms of Service and Privacy Policy are available for review online:
- Terms of Service: https://www.mdhub.ai/terms-of-service
- Privacy Policy: https://www.mdhub.ai/privacy
- BAA: https://www.mdhub.ai/business-associate-agreement
